A few examples of CRM systems we've built and deployed across Bangladesh. Names withheld where required by NDA.
Built for modern SaaS products
The Best Customer Relationship Management (CRM) Software in Bangladesh, Built Around How Your Team Actually Sell
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9+ Years in Software · 1,000+ Businesses Served · Dhaka-Based Support Team · AES-256 Encrypted
brands we have worked with
RECENT WORK
Real Projects, Real Industries
Miyako
Miyako is a leading Bangladeshi home appliance brand by Hasib Electronics, offering reliable and affordable kitchen and household electronics for everyday use.
Silk Spoon
End-to-end restaurant website design and development for Silk Spoon, crafted to showcase the menu, ambiance, and brand story while making table reservations and customer engagement effortless.
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SOI71
A high-performance web platform for SOI71, featuring a digital menu, real-time table reservations, and a seamless online delivery system for authentic Thai dining.
Tip Top Mart BD
An advanced e-commerce ecosystem for Tip Top Mart, specializing in authentic dermo-cosmetics, skincare treatments, and online doctor consultations.
WHAT'S INCLUDED
Everything You Need in One Customer Relationship Management Software
What ZOOM IT Does
◾ Connect your website forms, online Business, and phone calls into one inbox. Auto-assign to the right rep.
◾ Kanban-style deal stages, custom fields, deal value tracking, win/loss reasons.
◾ Single profile per customer with full history — calls, messages, purchases, support tickets.
◾ Email and SMS sequences, segmented campaigns, abandoned cart triggers, birthday offers.
◾ Tickets from email, chat, WhatsApp, and Facebook all in one queue, with SLA tracking.
◾ Live dashboards for sales, leads, support, and revenue — filtered by team, region, or product.
◾ AI-powered CRM features for lead scoring, reply suggestions, and forecast prediction.
◾ iOS and Android access with offline mode for field sales reps.
INDUSTRIES WE POWER
Industries We Serve with the Best CRM Software in Bangladesh
Our CRM is trusted by over 1,000 businesses across Bangladesh — from single-branch shops to multi-branch enterprises. We've built customer relationship management software for retail chains, distributors, hospitals, real estate agencies, and more. Each industry runs differently, so each CRM we deliver is shaped around that specific sales process, customer journey, and reporting need.
A unified customer database across every branch, POS sync for real-time stock and loyalty points, SMS marketing for repeat customers, and a single customer view from any location. Our retail CRM software handles fashion chains, electronics outlets, supermarkets, and lifestyle stores — with reporting that lets head office see what's selling where, in real time.
A field-rep mobile app with offline mode, route planning, order capture, and credit limit checks — built for distributors covering retailers across districts. Head office sees same-day sales visibility instead of waiting until end-of-day. Our lead management software and order workflows replace paper order books and end the daily chase for updates from field teams.
A patient database with appointment automation, SMS reminders, post-visit follow-up flows, and integration with your existing hospital management system. Built for hospitals, diagnostic centers, clinics, and multi-branch healthcare groups — with cleaner patient records, fewer no-shows, and easier coordination across branches. Customer care teams get a full history before every call.
Real estate CRM software with property listing management, buyer-lead tracking, site-visit scheduling, agent performance reporting, and a unified view of every prospect from first inquiry to final booking. Built for individual brokerages, multi-branch agencies, and developers managing multiple projects — so sales agents stop losing buyer details across notebooks and WhatsApp.
A customer relationship management system shaped for banks, NBFIs, and microfinance institutions — with loan tracking modules, KYC workflows, audit logs, and role-based access for branch staff and head office. Compliance-ready security with full audit trails on every customer action.
Lead management software for admissions, automated SMS and email follow-ups for prospective students, fee collection tracking, and a parent communication module. Built for universities, coaching centers, and training institutes that need to track every inquiry from first call to enrollment.
Ready to Run Your Business on the Best CRM Software in Bangladesh?
Tell us how your team sells today. We'll show you what a CRM platform shaped around that process looks like — and give you an honest answer about whether it's worth the investment for your stage.
HONEST FIT CHECK
Is ZOOM IT CRM the Right Fit for Your Business?
✓ Great Fit If…
- Your sales team is growing and spreadsheets are breaking down.
- Customer follow-up is slipping through the cracks.
- Multiple branches or channels need one source of truth.
- You run a real estate business and need a CRM that tracks every buyer to booking.
- You want a system shaped around your business, not a global tool you bend around.
- You want local support in Bangla and English, in your time zone.
- You want full ownership of your data, with the right to export anytime.
✗ Not the Right Fit If…
- You need a free CRM fast — HubSpot Free or Zoho Free will suit you better.
- You want it live in 48 hours. Custom CRM needs proper setup time.
- Your team isn't ready for training. CRM only works when people use it.
- You're shopping purely on price. We're fair-priced, not the cheapest.
%
Average Sales Increase
$
Return per $1 Spent on CRM
%
Increase in Productivity
+
Integrations Completed
THE REAL PROBLEM
Your Sales Are Growing, but Your Customer Management System Hasn't Caught Up
Most teams in Bangladesh start with Excel, then add WhatsApp, then a free tool, then another. It works — until it doesn't. Here's what usually breaks first.
Lost Leads
Leads Slip Through the Cracks
A customer messages on Facebook, calls the next day, then emails a week later. Three different people respond, none of them know about the others, and the deal goes cold.
lead management softwarelead trackingcustomer follow-up
Manual Work
Spreadsheets That No One Trusts
Your sales sheet has six versions. One has the latest numbers, two are outdated, and the rest are saved on someone's laptop who left last month.
No Single View
Sales, Support, and Marketing Don't Talk
Your support team doesn't know what marketing promised. Your sales team doesn't know what support fixed. The customer feels it every single time.
CRM for marketing and salescustomer viewteam alignment
Want to See It Working Before You Decide?
A 30-minute live demo with our team. We'll walk through the CRM platform with your real workflow in mind — leads, pipeline, support, integrations. No sales pressure, no obligation.
MODERN STACK
Platforms & Tech Capabilities
Every technology choice is justified against your actual requirements — not trends. Stack decisions affect maintainability, hiring, and long-term cost. Every choice is documented in a one-page rationale your CTO can review.
Node.js
Java
React
.NET
Python
C#
Rails
Go
PHP
Docker
Kubernetes
AWS
Azure
Google Cloud
Oracle
SQL Server
Node.js
Java
React
.NET
Python
C#
Rails
Go
PHP
Docker
Kubernetes
AWS
Azure
Google Cloud
Oracle
SQL Server
SQL Server
Oracle
Google Cloud
Azure
AWS
Kubernetes
Docker
PHP
Go
Rails
C#
Python
.NET
React
Java
Node.js
SQL Server
Oracle
Google Cloud
Azure
AWS
Kubernetes
Docker
PHP
Go
Rails
C#
Python
.NET
React
Java
Node.js
Affordable CRM Software Plans
Choose a plan that fits your business needs. From essential tools for small teams to fully customizable solutions for enterprises, our CRM plans ensure efficiency, automation, and growth.
Basic
Ideal for startups and small businesses starting with CRM.
$2,000
Save 10%$1,800
- Contact & Lead Management
- Task Tracking
- Email Integration
- Basic Reporting
- Customer Notes
- Calendar Sync
- Mobile Access
Standard
For growing businesses that need more automation and analytics.
$3,180
Save 14%$2,725
- Sales Pipeline Automation
- Advanced Reporting
- Workflow Automation
- Multi-Channel Support
- Document Management
- Custom Fields
- Role-Based Access
- Notifications & Alerts
- API Access
Custom (Negotiable)
Tailored CRM solutions for enterprises with unique needs.
Negotiable
- Custom Modules
- Dedicated Support
- Advanced Analytics
- AI & Automation Tools
- Third-Party Integrations
- SLA & Compliance
- Multi-Region Deployment
- Training & Onboarding
- Priority Updates
- Security Hardening
- Custom Branding
- Data Migration
- Workflow Customization
HOW WE THINK
What Your Customer Relationship Management System Will Actually Do for You
Each feature solves a specific problem. None of them are checkbox features added for the marketing page.
01
Visual Sales Pipeline
See every deal, its stage, value, and owner on one board. Drag a deal forward, and the system updates everyone who needs to know. Sales managers stop chasing reps for updates.
02
Smart Lead Capture & Routing
Leads from your website, Facebook ads, WhatsApp Business, and phone calls land in one inbox and auto-assign to the right rep. No lead sits unread overnight.
03
AI-Powered Lead Scoring
Your AI-powered CRM ranks leads based on behavior, source, and historical close rates. Your team works the hottest leads first instead of guessing.
04
Email & SMS Automation
Welcome flows, follow-up sequences, abandoned cart reminders, post-purchase check-ins — all triggered automatically. Your marketing keeps running on weekends and holidays.
05
Unified Customer Support Inbox
Tickets from email, Messenger, WhatsApp, and your website chat all land in one queue with SLA tracking. Your customer service support team stops switching tabs and customers stop repeating themselves.
06
Live Dashboards & Reports
Real-time dashboards for revenue, conversion rates, rep performance, and product trends. Filter by branch, team, or campaign in one click.
PLAYS WELL WITH YOUR STACK
Connect the Tools You Already Use
Your CRM shouldn't be an island. We connect it to the systems running your business today — and the ones you'll add tomorrow.
Single Source of Truth
ERP Integration
Connect your CRM with SAP, Odoo, or your custom ERP. Sales, inventory, invoicing, and customer data stay in sync — no double entry, no mismatches at month-end.
ERP integrationCRM ERP sync business systems
Real-Time Stock
POS Integration
Every walk-in customer becomes a CRM record. Loyalty points, purchase history, and stock levels update across every branch in real time.
POS integrationretail CRMmulti-branch sync
Secure Payments
Payment Gateway Integration
bKash, Nagad, SSLCommerz, AamarPay, and international gateways like Stripe — all connected to your CRM, with reconciliation built in.
payment gatewaybKash integrationSSLCommerz
Faster Replies
WhatsApp & Messenger CRM
Conversations from WhatsApp Business and Facebook Messenger flow into the same customer support inbox your team already uses. No more juggling personal phones.
WhatsApp CRMMessenger integrationchat tools
Better Tracking
Email Marketing Tools
Mailchimp, Sendinblue, or self-hosted SMTP — connected so every campaign open, click, and reply updates the customer profile automatically.
email marketingCRM email synccampaign tracking
Better Reporting
Analytics & BI Tools
Push CRM data into Google Analytics, Looker Studio, or Power BI. Get the full picture without exporting Excel files every Monday morning.
business intelligenceCRM analyticsdata reporting
HOW WE THINK
What Makes ZOOM IT Different from a Standard Vendor
Most CRM providers sell you software. We design a system around your sales process.
--> A generic CRM forces your team to fit the tool. A custom customer relationship management software project fits the tool to your team. Over five years, that difference shows up everywhere — adoption rates, reporting accuracy, training time, and how fast your business can change direction.
Most vendors disappear after launch. We stay involved for the long run.
--> Software needs care. Browsers update, payment gateways change APIs, your business adds new products. Our team treats the launch as the start of the relationship, not the end of the project.
Most providers oversell AI. We use it where it actually saves time.
--> You don't need an AI dashboard that looks impressive in a demo. You need lead scoring that flags the right deal, a reply suggestion that saves your support agent twenty seconds per ticket, and a forecast that updates without anyone touching a spreadsheet. That's the AI-powered CRM we build.
Most agencies hide pricing. We tell you the cost factors upfront.
--> You'll know what affects price before you sign anything. Number of users, custom modules, integrations, data migration scope — all explained. No surprise invoices six weeks in.
Step 1
Discovery & Requirements
We sit with your team — sales, marketing, support, and operations — and map your current process. What works, what's broken, what your team actually needs.
Discovery WorkshopStakeholder InterviewsProcess Mapping
Step 2
UX & Architecture Planning
We design how the CRM will look and feel, what data flows where, and which integrations matter most. You approve wireframes before any code is written.
WireframingDatabase DesignIntegration Plan
Step 3
Design & Development
Our development team builds the CRM in sprints. You see progress every two weeks and give feedback while the work is still flexible.
Agile SprintsCode ReviewsWeekly Demos
Step 4
Testing & Performance Review
We run functional, load, and security tests before launch. Your team gets a sandbox environment to try real workflows and flag anything that feels off.
QA TestingSecurity AuditUser Acceptance
Step 5
Launch & Ongoing Improvement
Go-live, training, and handover. After launch, we stay involved — fixing issues, adding features, and reviewing performance every quarter.
Go-Live SupportQuarterly ReviewsContinuous Updates
FREQUENTLY ASKED
Questions Buyers Usually Ask Us
Do you want to transform your business to a new place